In January 2009 we suffered a fire at our family home in Pensnett, West Midlands.
The house is a large detached 4 bedroom property about 20 years old. The fire completely destroyed a bathroom and caused considerable damage to the rest of the house, making it uninhabitable.
The insurance company quickly assessed that the house would require substantial repair and restoration work before we could return to it.
The technical specification report for the repair work ran to two dozen pages. The work required to repair the property included structural building work, with walls and ceilings to be demolished and rebuilt, doors to be replaced, checks and repair to the electrical installation and the installation of two new bathrooms. In addition, the property was to be redecorated throughout.
It was clear that the insurers would need to appoint a building contractor with a wide range of skills and the ability to manage and coordinate with other trades people and suppliers to complete the repair work efficiently and to a high standard.
Our insurers appointed Lee Essex Building Contractors.
The repair work was scheduled to take 6 weeks, but Lee and his team actually completed the work in just 4 weeks.
The degree of skill and care deployed by Lee and his team is a credit to the building industry. Each member of the team is a skilled and experienced craftsman who went about their work in a professional manner.
The team was courteous and understanding of our needs and recognised that they were repairing our ‘home’ and not just a house. They were careful to consult us on every aspect of the project and to keep us fully informed at every stage of the repair process.
The attention to detail was exemplary and we were asked on a regular basis if we were entirely happy with their performance and the way they were repairing our home.
Lee and his team were always helpful and offered expert advice on selecting the best materials for the repair and redecoration of the house at the most competitive price.
We were so impressed with the workmanship, that we engaged Lee and his team to undertake additional improvement work to the house on our behalf, over and above that undertaken and paid for by the insurers.
Having your home destroyed by a fire is a traumatic experience and you are left with a sense that your home will never be quite the same again.
At the end of the rebuilding and repair project, our home was not the same, it was far better.
The standard of decorative finish is excellent and we feel as if we have moved back to a show home.
We aim to avoid any further fires at our home, but if we ever need any building, electrical, plumbing or decorative work completed in the future, we will certainly be calling for Lee and his team.
We would recommend the services of Lee Essex Building Contractor to anyone and would be happy to confirm our experiences of Lee and his team to anyone who wishes to contact us.
Feel free to contact us if you want to discuss our experience of Lee and his team at the following email address: firstname.lastname@example.org
Further to the recent work that was undertaken on our property, we are writing to convey our appreciation to your company and all the individual personnel that worked on the repair of the house.
The work has been carried out to a high specification and the property looks as beautiful as the day that David and I bought it. This has meant a lot to us as we were both devastated by the damage that the leak had caused to our home. We have also been very impressed by the high levels of customer service that we have received from your organisation; everything that was requested was executed with care and attention. David and I would like to give particular thanks to you, Trevor and Terry who were always friendly, polite, helpful and hardworking.
In summary, thank you all for all your hard work and efforts to restore our house to a home, we would have no hesitation in highly recommending your organisation for future building works.
We wish you well in the future and best wishes to you all.
Dr & Mrs D M Rosewarne
18th August 2009